PRIVACY • USER DATA
Data Deletion
You can request deletion of information associated with your use of Meta Gateway by contacting Nexera Group using the instructions below.
Submit deletion requestMeta Gateway Data Deletion Request
YOUR REQUEST
Request removal of information associated with Meta Gateway.
Nexera Group provides a direct process for submitting data deletion requests related to Meta Gateway.
The information required to process a request depends on the integration and the data involved. We may need enough information to identify the relevant business account, integration or platform record.
Do not send passwords, access tokens, private keys, application secrets or other credentials as part of your request.
DELETION PROCESS
How to submit a data deletion request.
Follow these steps so your request contains enough information to be reviewed efficiently.
Prepare your request
Gather enough information to help Nexera Group identify the Meta Gateway integration, business account or information associated with your request.
Send the request
Email Nexera Group using the subject “Meta Gateway Data Deletion Request” and provide the requested identification details.
Verification
We may request additional information to verify that the request relates to you or an organization you are authorized to represent.
Review and processing
The request is reviewed to determine what information can be identified and deleted or otherwise removed from active processing.
Confirmation
Where appropriate, Nexera Group will confirm when the request has been processed or explain if additional action is required.
WHAT TO INCLUDE
Information that helps us locate your data.
Your name
Provide the name of the person submitting the request.
Contact email
Use an email address that can be used to communicate with you about the request.
Business or organization
If applicable, provide the organization connected to the Meta Gateway integration.
Meta account information
Provide relevant non-secret account identifiers that can help identify the integration.
Request description
Describe what information or integration you would like deleted.
Additional context
Include relevant dates or other information that can help locate the data, where available.
IMPORTANT
Do not include secrets in your request.
Your deletion request should contain enough information to identify the relevant account or integration, but it should never include sensitive authentication information.
- Passwords
- Meta access tokens
- Application secrets
- Private encryption keys
- API secrets
- Authentication credentials
AFTER SUBMISSION
What happens after we receive your request?
Request review
We review the information provided and determine which integration or records relate to the request.
Identity or authorization verification
Additional verification may be required before information associated with an account or organization can be deleted.
Data handling
Relevant information may be deleted, anonymized or otherwise removed from active processing where appropriate.
Response
We may contact you if additional information is required or to confirm the outcome of the request.
DATA RETENTION
Some information may have different retention requirements.
A deletion request does not necessarily mean every record can always be removed immediately.
Certain information may need to be retained where reasonably necessary for security, fraud prevention, system integrity, legal obligations, dispute resolution or other legitimate operational requirements.
Information that is no longer required may be deleted, anonymized or otherwise removed according to the applicable operational requirements.
READY TO SUBMIT?
Send your data deletion request.
Use the subject below so your request can be identified correctly.